Frequently Asked Questions
What types of payment do you accept?
We accept all major credit cards Visa, Mastercard, Discover, American Express. We also accept PayPal to handle payments but you don’t need to have a PayPal account or need to sign up for one to buy from ThinkCoolToys.
Will my payment be secure when I order from you?
All orders are 100% safe and secure. We use 128 bit data encryption to secure all your sensitive information. If you choose to checkout with PayPal, they will handle all of the payments. We do not store credit card details nor do we share customer details with any 3rd parties.
How much is shipping?
We ship to anywhere in the United States for a flat rate of $4.99 or free if your order is $25 or more. We also ship to international buyers for a flat rate of $24.99. All orders are shipped via USPS. Free shipping available only in the United States.
- Free Shipping: 3-7 Business Days (On All Orders $25 or More!)
- Standard Shipping: 3-7 Business Days ($4.99 Flat Rate)
- Expedited Shipping: 2-5 Business Days ($6.99 Flat Rate)
- Priority Shipping: 1-2 Business Days ($19.99 Flat Rate)
- Next Day Shipping: 1 Business Days ($39.99 Flat Rate)
- International Shipping: 7-21 Business Days ($24.99 Flat Rate)
How do I apply free shipping to my order?
Have a cart total of $25 dollars or more. Choose free shipping option on checkout page.
When will my order ship?
All orders leave the warehouse within 1 business day. Order by 12pm PST Monday - Friday for same day shipping. We try our best to get your order to you as soon as possible.
When will my order arrive?
You should expect your order to arrive within 3 to 7 business days. For international buyers, shipping times will be around 7 to 21 business days.
How can I track my order?
You can track your order from the order tracking link at the bottom of this page or click here.
Will I have to pay sales tax on my order?
California will be charged 9.0% sales tax.
Where are you located?
We are located in Union City, CA.
I want to buy an item but it's out of stock.
It may take up to three weeks for us to restock some of the out of stock items. Just keep checking back or sign up to get notified when the item is back in stock!
Can I send the item back for a refund or exchange?
Yes you can. We allow full refund or exchange for orders made within 30 days of purchase. Please read our return policy for more information.
How long have you been around?
We have been around since 2011. Currently we have over 10000 orders from our customers.